FAQ
SUNGLASSES
Are polorised sunglasses safe for kids? Children’s eyes are delicate, our UV400 Polorised sunglasses block 99% of harmful UVA and UVB rays, protecting your little one’s eyes. Making them safe, stylish and protective for your chidlren to wear!
What age are sunglasses for? Our sunglasses are made for babies aged 6 months up to 10 years! Sun exposure before
Are UV and polorised the same? No, they are two different factors! UV protects your littles one’s eyes from the harmful UVA and UVB rays! (Ours are UV400- category 3, blocking 99% of rays) whilst polorisation reduced the glare from the sun. Both doing vital jobs.
HATS/CAPS
Should children wear hats outside? yes! wearing a hat outside will protect your little ones from the harmful UVA and UVB rays! Having a hat / cap with a UPF of 50 or higher allows for maximum protection!
What to do if my child doesn’t wear a hat? be persistent! By having children wear hats from a very early age will create healthy sun safe habits! By being an example and role model and wearing a hat yourself, wearing a hat for all seasons will allow them to try all year round! Make it fun and not a chore, and a lot of encouragement, praise and fun! Will go along way to creating healthy habits!
SIZING
What size do I order? Please check our size guide here. Sizing chart is a guide only, we recommend sizing up if unsure as our adjustable clip backs allow for tightening.
How do I measure my child's head circumference? In order to measure your child's head circumference, place a tape measure around your child's head just above the ears, be careful not to pull too tight, or have too loose, this will give you your cm size. Then check our sizing chart for your cm range guide.
If you are needing more support on how to measure your child's head please contact us at ombraandsole@gmail.com
ORDERING AND SHIPPING
Is there a discount code? Subscribe to our mailing list for 10% off your first order.
Do you ship worldwide? Yes we do! Please check out out shipping page for details on New Zealand and International shipping rates.
Do you have a store I can browse your items at?At the moment we are an online store only. However, subscribe to our mailing lists, Facebook and Instagram to keep up to date on all the information about our pop up store locations!
What sort of payments do you accept? We accept Mastercard, Visa, PayPal, Apple Pay, Google Pay
Do you have free shipping? Free shipping will automatically be applied to checkout if your order is over $60
Can I change my order? If you order has not been processed yet or shipped, we will do our best to correct or change your order.
CONTACT US
How can I contact Ombra and Sole? You can email us at ombraandsole@gmail.com for any inquiring. Or message us on Facebook, Instagram or fill in the 'contact us' page and we will get back to you as soon as possible.
CARE AND WASHING
How do I care for my hat? We recommend a cold sponge clean on all our suede brims, however if your hat happens to become more stained or soiled, please cold hand wash only and line dry out of the sun.
More Questions?
Please contact the team at Ombra & Sole at ombraandsole@gmail.com if you have any other questions. We will be happy to help.