Exchanges & Refunds

🔄 EASY EXCHANGES & REFUNDS

Perfect Fit Guarantee – Shop with Confidence

We offer a 30-day exchange guarantee if your hat doesn’t fit or the sizing isn’t quite right. If you’re not 100% happy with the fit, we’ll help you find the right one — hassle-free.

📩 To request an exchange or refund, simply email us at hello@ombraandsole.com.au within 30 days of receiving your order.

✔️ What’s Eligible:

Items must be unworn, unwashed, and in original condition with tags attached
Exchanges are subject to stock availability
Refunds are available on full-priced items only
We are unable to provide refunds for change of mind

We’re here to make sure your little one stays sun-safe, stylish, and comfortable — with no stress.

🛠️ FAULTY OR DAMAGED ITEMS

We pride ourselves on the quality of our products, with thorough quality checks at every stage — from production to dispatch.

If you believe you’ve received a faulty or damaged item, please contact us at hello@ombraandsole.com.au and we’ll work quickly to resolve the issue.

📦 Return Address:

Ombra & Sole
21 Edward Avenue
Miranda, NSW 2228
Australia