Exchanges & Refunds
EASY EXCHANGES & REFUNDS
Perfect Fit Guarantee – Shop with Confidence
We offer a 30-day exchange guarantee if your hat doesn’t fit or the sizing isn’t quite right. If you’re not 100% happy with the fit, we’ll help you find the right one — hassle-free.
📩 To request an exchange or refund, simply email us at hello@ombraandsole.com.au within 30 days of receiving your order.
What’s Eligible:
Items must be unworn, unwashed, and in original condition with tags attached
Exchanges are subject to stock availability
Refunds are available on full-priced items only
We are unable to provide refunds for change of mind
We’re here to make sure your little one stays sun-safe, stylish, and comfortable — with no stress.
FAULTY OR DAMAGED ITEMS
We pride ourselves on the quality of our products, with thorough quality checks at every stage — from production to dispatch.
If you believe you’ve received a faulty or damaged item, please contact us at hello@ombraandsole.com.au and we’ll work quickly to resolve the issue.
THE UNBREAKABLES PROMISE
Broken Sunnies Replaced Free
Kids are rough on their sunnies. They sit on them, drop them, and chuck them in the school bag without a second thought. We designed ours to handle real life, with flexible frames that bend instead of snap and lenses built to take a knock. But if a pair doesn't survive the adventure, we've got you covered.
Every pair of our UV400 polarised sunglasses comes with our 'Unbreakable Promise'. If they break within 12 months of purchase, we'll replace them free. No fuss, no fine print, no arguing over how it happened. We know kids, and we know how these things go.
In four years and thousands of pairs sold, we've replaced a grand total of two. We just don't think a broken pair should ever come between your little one and a day in the sun.
How to claim: Email us at hello@ombraandsole.com.au with your order number and a quick photo of the broken pair. We'll confirm your replacement and get it on its way. You cover return postage only if we need the pair sent back, otherwise just the photo is fine.
The promise covers breakage through normal wear, for one replacement per pair, within 12 months of purchase. It doesn't cover loss or deliberate damage. Replacements are subject to stock; if your exact style has sold out, we'll help you choose another.
📦 Return Address:
Ombra & Sole
21 Edward Avenue
Miranda, NSW 2228
Australia