Exchanges & Refunds
We understand that it is sometimes hard buying online and getting sizing correct, so if you receive your order and it is incorrect, please email us at ombraandsole@gmail.com and we will happily exchange it for you. If needing an exchange we will provide you with a store credit to the value of the original item (less postage).
Please make sure to let us know the name that the order was processed in and the order number. We will email you once we have received your item/s and issue you the store credit.
Please note we are unable to provide refunds for change of mind.
Subject to the following conditions:
- Returned within 14 days in original condition, unworn, unwashed and no evidence of damage or marks.
- The item was purchased at full price (not a sale item).
- Returns/exchange postage costs are at the responsibility of the buyer (except for faulty or damaged items).
- Store credits are valid for 3 months from the date of issue. After this time we reserve the right to deem the credit void.
FAULTY OR DAMAGED ITEMS
We pride ourselves on the quality of our hats, and ensure that quality control happens at every stage (from manufacturing, to receiving goods and sending items to the customers). If you have received an item which was purchased from our online store and deem it to be faulty or damaged please contact us so we can assist you and resolve the issue.
SUPPLY ISSUE
We try to ensure that all our stock and inventory is correct, however if for some reason our stock is unavailable at the time of purchased (and not stated) we will issue you a refund.
Items to be returned to:
Ombra and Sole,
21 Edward Avenue,
Miranda, NSW 2228
Australia