Refund policy

EASY EXCHANGES & REFUNDS

Perfect Fit Guarantee – Shop with Confidence

We offer a 30-day exchange guarantee if your hat doesn’t fit or the sizing isn’t quite right. If you’re not 100% happy with the fit, we’ll help you find the right one — hassle-free.

📩 To request an exchange or refund, simply email us at hello@ombraandsole.com.au within 30 days of receiving your order.

✔️ What’s Eligible:

Items must be unworn, unwashed, and in original condition with tags attached, in its original packaging. You will also need the receipt or proof of purchase. 
Exchanges are subject to stock availability
Refunds are available on full-priced items only
We are unable to provide refunds for change of mind

We’re here to make sure your little one stays sun-safe, stylish, and comfortable — with no stress.

FAULTY OR DAMAGED ITEMS

We pride ourselves on the quality of our products, with thorough quality checks at every stage — from production to dispatch.

If you believe you’ve received a faulty or damaged item, please contact us at hello@ombraandsole.com.au and we’ll work quickly to resolve the issue.

📦 Return Address:

Ombra & Sole
21 Edward Avenue
Miranda, NSW 2228
Australia

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ombraandsole@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ombraandsole@gmail.com.