FAQ
🕶️ SUNGLASSES
Are polarised sunglasses safe for kids?
Yes! Our UV400 polarised sunglasses block 99% of UVA and UVB rays, making them safe, stylish, and protective for little eyes.
What age are your sunglasses for?
Our sunnies are made for babies aged 6 months to 10 years — covering early years through primary school.
Are UV and polarised the same?
No. UV protection blocks harmful rays (ours are UV400, category 3), while polarisation reduces glare. Both are important for full sun safety.
🧢 HATS & CAPS
Should children wear hats outside?
Yes! A UPF50+ hat protects against 98% of UVA and UVB rays — essential for delicate skin in Australian sun.
What if my child won’t wear a hat?
Start young, make it fun, and lead by example! Praise and consistency help kids build sun-safe habits from the start.
🏖️ HOODED BEACH TOWELS
Are your towels sand-free?
Yes — our premium microfibre fabric repels sand so it shakes off easily, even when wet.
Do the towels provide sun protection?
Yes — they’re rated UPF 50+ to keep kids safe after swimming or beach play.
What sizes are available?
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Small: 58 W × 61 H cm (ages 1–5)
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Medium: 60 W × 78 H cm (ages 6–12)
How do I wash them?
Machine wash on a gentle cold cycle, then air dry. Avoid fabric softener to maintain absorbency.
📏 SIZING
What size should I order?
Check our sizing guide. If unsure, size up — adjustable clip backs allow for tightening.
How do I measure my child’s head?
Wrap a soft tape around the head, just above the ears — snug but not tight. Match the cm to our size chart.
Need help? Email us at hello@ombraandsole.com.au.
📦 ORDERING & SHIPPING
Is there a discount code?
Yes! Subscribe to our mailing list and get 10% off your first order.
Do you ship internationally?
Yes — we ship to New Zealand & worldwide. View rates on our shipping page.
Can I shop in person?
Yes! We’re currently stocked in stores across Australia and New Zealand. You can also catch us at select pop-up locations and markets.
Check our Stockists page to find your nearest retailer.
What payments do you accept?
Visa, Mastercard, Apple Pay, Google Pay, PayPal & Afterpay
Do you offer free shipping?
Yes — free standard shipping on all orders over $49 (AU).
Can I change my order?
If your order hasn’t shipped yet, we’ll do our best to update it. Contact us ASAP!
💌 CONTACT & CARE
How can I contact Ombra & Sole?
Email us at hello@ombraandsole.com.au or message us on Facebook, Instagram, or via our Contact Us page.
How do I care for the hats?
Spot clean with cold water. For deeper cleans, hand wash cold and line dry in shade. Avoid soaking suede brims.
🔄 EASY EXCHANGES & REFUNDS
Do you offer exchanges or refunds?
We offer a 30-day exchange guarantee if your hat doesn’t fit or the sizing isn’t right. If you’re not 100% happy with the fit, we’ll help you find the right one — hassle-free.
How do I get an exchange or refund?
Email us at hello@ombraandsole.com.au within 30 days of receiving your order.
What’s eligible:
Items must be unworn, unwashed, and in original condition with tags attached
Exchanges subject to stock availability
Refunds available on full-priced items only
No refunds for change of mind
What if my item is damaged?
If you receive a faulty or damaged product, email us right away and we’ll fix it fast.